3. Steadily promoting policies to improve the QOS of the Tokyo Metropolitan Government

In an increasingly uncertain world, in order to be closer to the people of Tokyo and meet their expectations, we must transform the Tokyo Metropolitan Government into an agile organization that has the ability to act. By implementing reform, we will change metropolitan administration. With each and every metropolitan government employee sharing the principles of the SHIN-TOSEI strategy for structural reform, we will continue pushing forward with structural reform.

Accelerating the SHIN-TOSEI Strategy for the Structural Reform of the Tokyo Metropolitan Government

Our first priority is to quickly deliver results through SHIN-TOSEI projects. Aiming for an early start, we will carefully study all processes and establish a standard model to accelerate the implementation of projects, including shortening procedures and facilitating the execution of decisions that are not tied to the fiscal year system. We will make sure that this project is firmly implemented throughout the metropolitan government to further speed up policy roll out.

And, the key to reform will be human resources with a high degree of expertise in digital technology. The “Tokyo Digital Academy,” which started last week, will work to raise the level of digital literacy of not only metropolitan government employees, but also of employees of Tokyo municipalities. Furthermore, we will work to enhance the quality and quantity of talent, including learning from best practices around the world, and have this contribute to the digital transformation (DX) of all of Tokyo, including its municipalities.

Shifting to a more effective approach to public relations

Only when information on services provided by the Tokyo Metropolitan Government reaches those who need it does it have real value. Now more than ever, it is important for us to grasp what the people of Tokyo want to know and provide them with accurate information in a timely manner. From April, we have consolidated our public relations and public hearings functions to establish a system to manage public relations for the entire metropolitan government. In addition to enhancing strategic promotions that seize on timing and strengthening two-way communication functions with the citizens of Tokyo, we will actively promote the attraction of Tokyo overseas. We have also started new initiatives such as the Tokyo Digital Platform ZERO, which will use push strategies to deliver the information that users truly need. We will transition from simply conveying information to a more effective form of public relations that better reaches the people, and rethink the shape of communications at the Tokyo Metropolitan Government to build understanding and support for metropolitan affairs.

Moreover, this summer, we will enhance systems for the development of more strategic public relations, establishing a command tower to help manage public relations for the entire metropolitan government in order to deliver information that is even easier to understand to the people of Tokyo, Japan, and the world

Establishment of the Tokyo Metropolitan Hospital Organization

On July 1st, Tokyo Metropolitan Hospitals and those operated by Tokyo Metropolitan Health and Hospitals Corporation will be consolidated into a local incorporated administrative agency with the establishment of the Tokyo Metropolitan Hospital Organization. Under the new organization, hospitals will be managed in an agile manner, facilitating stability and flexibility in securing human resources, among other benefits, to enhance government-administered health care. Through these changes, we will also steadily contribute to enhancing local health care and continue protecting the health and lives of all Tokyo citizens well into the future.