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January 23, 2020
Tokyo Metro Co., Ltd.
Bureau of Transportation

Joint call to improve the manners of local and foreign passengers
Subway Manners Awareness Campaign to be Jointly Run by Tokyo Metro and Tokyo Metropolitan Government Bureau of Transportation
Event and display of posters to encourage good manners

Tokyo Metro Co., Ltd. (Head office: Taito-ku, Tokyo; President: Akiyoshi Yamamura, hereinafter referred to as “Tokyo Metro”) and the Bureau of Transportation of Tokyo Metropolitan Government (Head office: Shinjuku-ku, Tokyo, Director: Hiroshi Tsuchibuchi) will run a campaign to encourage good etiquette on public transport from Friday 24 January 2020.
Both operators have jointly called for an improvement of manners, so that not only regular passengers, but also visitors to Tokyo from both the rest of Japan and abroad, can use the subway comfortably. This is their first collaborative effort to promote good etiquette on the subway.
To help passengers understand subway etiquette, a manners awareness event will be held at the event space by Shinjuku Station West Exit, and posters explaining good manners with regard to priority seats and luggage will be put up inside both operators’ stations and trains.
Tokyo Metro and the Bureau of Transport will continue to implement measures to ensure passengers’ comfort.
For more information on the Subway Manners Awareness Campaign, please refer to the attached document(PDF:286KB).

Image of the Poster 1

“Priority Seats” Poster (Image)

Image of the Poster 2

“Luggage” Poster (Image)



Tokyo Metro Customer Center
Phone: 0120-104106 (9:00 - 20:00, seven days a week, all year round)
Toei Transportation Customer Center
Phone: 03-3816-5711 (9:00 - 20:00, seven days a week, all year round)


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