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June 23. 2020
Bureau of Construction
Tokyo Zoological Park Society

Advance ticketing system for entry to Ueno Zoological Gardens and Tokyo Sea Life Park upon reopening

Ueno Zoological Gardens (Director: Mr. Yutaka Fukuda) and Tokyo Sea Life Park (Director: Mr. Kazuomi Nishikiori) will reopen on Tuesday, June 23. To prevent congestion in the facilities and on public transport, prevent the spread of COVID-19, and to ensure the welfare of the animals kept at the facilities, both facilities will operate with shortened opening hours. Furthermore, a numbered ticket reservation system will be implemented to restrict the number of visitors who may visit the park each day.

Those who would like to visit the park are required to acquire a numbered ticket beforehand. This can be done from your own home via the internet, or by phone, if you do not have internet access.
Thank you for your cooperation and understanding in ensuring the wellbeing of visitors to the facilities and the animals that are kept there.

1 Reopening date

Ueno Zoological Gardens: Tuesday, June 23, 2020
Tokyo Sea Life Park: Tuesday, June 23, 2020

2 Shortening of opening hours

Ueno Zoological Gardens: Open from 10:00 a.m. to 4:00 p.m. (last entry at 3:00 p.m.)
Tokyo Sea Life Park: Open from 10:00 a.m. to 4:00 p.m. (last entry at 3:00 p.m.)

3 Restrictions on visitor numbers

Ueno Zoological Gardens: Up to 4,000 visitors permitted a day (on a first-come first-served basis)
Tokyo Sea Life Park: Up to 3,000 visitors permitted a day (on a first-come first-served basis)

4 Entry gates at Ueno Zoological Gardens

In conjunction with the restrictions on visitor numbers, entry will only be possible through the main gate for the time being. The Bentenmon gate and Ikenohata Gate are exit only. Entry is not possible except through the main gate.

5 How to get numbered tickets

  1. Please apply online or by phone. If you use a smartphone or tablet when applying, the QR code on your device can be used as a numbered ticket.
  2. Applications for tickets will be accepted on a first-come first-served basis. At 9:00 a.m. every Tuesday, registration will open for tickets for the following week between Monday and Friday. (Tickets will not be issued for days when the facilities are closed.) Registrations opened on Tuesday, June 16, at 9:00 a.m.
    • First registration period: Opened on Tuesday, June 16, at 9:00 a.m. for entry between June 23 and 28.
    • Second registration period: To open on Tuesday, June 23, at 9:00 a.m. for entry between June 29 and July 5.
    *Registration will continue to open for tickets for the following week between Monday and Friday at 9:00 a.m. every Tuesday,
  3. Entry periods are at 15-minute intervals. Please choose your preferred entry time when you apply. The first entry period is from 10:00-10:15 a.m., while the last is from 2:45-3:00 p.m. Please visit the park between these times.
  4. You may only apply for numbered tickets once for each day you would like to enter. You can apply for up to five people as a group.

Applying online

Please access the ticketing website from your phone, tablet or computer and complete the application process. The website is available only in Japanese and English.

*Numbered tickets will be issued for each member of your party. If you apply using a phone or tablet, please display the QR code you received with you ticket on your device when you enter the facilities. If you applied using a computer, please print the ticket with the QR code.

Inquiries regarding applying for tickets online

Please send any inquiries using the form linked below (only available in Japanese and English).

Inquiries regarding online tickets Ueno Zoological Gardens and Tokyo Sea Life Park:
English (https://etix.co.jp/en/question(External link))
Japanese (https://etix.co.jp/question(External link))

Please note that questions about the application system should not be asked directly to Ueno Zoological Gardens or Tokyo Sea Life Park, as they will be unable to answer.

Applying by phone

If you cannot access the internet, you may apply by calling the following dedicated numbers. Please make note of your application number so that you can give it to facility staff when you visit. To avoid overloading the phone lines, please apply online if you can. Application by phone is only available in Japanese.

  • Ueno Zoological Gardens:
    Phone: 03-5256-6200 (from 9:00 a.m. to 6:00 p.m. every day without exception)
  • Tokyo Sea Life Park:
    Phone: 03-5256-6211 (from 9:00 a.m. to 6:00 p.m. every day without exception)

The phone lines are only for applying for numbered tickets. Please be aware that inquiries about anything else will not be answered.

6 Entering the facilities

To enter the facilities, an entrance ticket is required in addition to a numbered ticket. Please follow the instructions below. Once you have displayed your numbered ticket, you may purchase an entrance ticket or use an annual pass to enter the facilities.

  1. Please present your valid numbered ticket at the station by the entrance to the facility. If you do not have a ticket, you will not be able to buy an entrance ticket or go through the entrance.
  2. Your identity will be checked when you present your numbered ticket. Please bring a form of ID along with your numbered ticket, such as a driving license, passport, student ID, or other form of photographic ID.
  3. Please purchase an entrance ticket or present an annual pass to enter the facility.

7 Facilities, events, and services that are unavailable

Some facilities, events and services are currently unavailable due to efforts to prevent the spread of COVID-19. Please check the following websites for details.

8 Important information

1 Regarding numbered tickets

  1. Reselling or transferring numbered tickets, as well as seeking to make a profit by allowing people to accompany you to the park in exchange for money, are strictly forbidden. If you are found to have done these things you will be denied entry to the park.
  2. You may only apply for numbered tickets once per entry day. If you are found to have applied for numbered tickets multiple times for a single day, all you applications will be cancelled and you will not be permitted to reapply in the future.
  3. Numbered tickets cannot be reissued if lost, so please be careful.
  4. Only the person who applies for numbered tickets and their party members may enter the facility. A party may consist of up to 5 people.
  5. If people are unable to come at their designated time, they may not reschedule their entry, nor will cancelled slots become available again.
  6. Even visitors with annual passes or tickets that permit entry to multiple attractions will need a numbered ticket.

2 Seeing giant pandas at Ueno Zoological Gardens

To prevent crowding, all visitors to Ueno Zoological Gardens will be able to see the giant pandas immediately after entering. Please follow the staff members’ instructions and proceed without stopping. Photography is not permitted, nor is trying to see the giant pandas more than once in a visit. Thank you for your cooperation.

3 Visiting the facilities

  1. To prevent the spread of COVID-19, Ueno Zoological Gardens and Tokyo Sea Life Park have devised “a new way to enjoy the zoo/aquarium” for visitors. Please follow these rules.
  2. In some cases, animals may not be available for visitors to see for health reasons. This includes giant pandas.
  3. Please be aware that from 2:00 p.m. some animals will not be available for visitors to see because they are resting.
  4. Please follow staff members’ instructions while entering and while inside the facilities. Please do not engage in activities that inconvenience other visitors.
  5. In accordance with restrictions on entry numbers, tour groups will not be permitted to enter for the time being.

4 Other

Depending on how the facilities are used, operating procedures are subject to change. If there are any changes, they will be announced on the Tokyo-Zoo.net website.

Please click here for the original Japanese press release.

Inquiries (in Japanese only)
Tokyo Zoological Park Society
Ueno Zoological Gardens
Phone: 03-3828-5171 (until 5:00 p.m.)
Ueno Zoological Gardens Education and Awareness Section
Phone: 03-3822-5811
Tokyo Sea Life Park
Phone: 03-3869-5152 (until 5:00 p.m.)
Tokyo Sea Life Park Education and Awareness Section
Phone: 03-3869-0284
Park Section
Park Division
Bureau of Construction
Tokyo Metropolitan Government
Phone: 03-5320-5325

 

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