October 21, 2020
Bureau of Olympic and Paralympic Games
Tokyo 2020 Preparation
Tokyo Metropolitan Government
The Tokyo Metropolitan Government (TMG) conducted a questionnaire survey of registered City Cast (city volunteers) last August regarding their expectations for and concerns about the Tokyo 2020 Games, postponed for a year from the original schedule, with the goal of improving preparations. This is a report of the results of that questionnaire survey and the measures to be implemented.
30,486 individuals registered as City Cast at the time of the questionnaire
From Monday 10 August to Monday 31 August 2020
Respondents completed an online questionnaire survey answer sheet.
(Mail-in survey forms were also available.)
13,480 (Response rate: 44.2%)
Samples of questionnaire items and majority responses are shown below. Result details are shown in the appendix(PDF:207KB). (in Japanese only)
The TMG has been creating infection control manuals for City Cast to ensure a safe and secure environment for volunteer activities. Based on the infection control measures that have been discussed with the Government of Japan and the Tokyo 2020 Organising Committee, the TMG will consider further and discuss specific approaches with City Cast members in training scheduled for spring 2021.
In addition to planned approaches such as the insertion of indoor breaks between activities, measures to be implemented by the TMG include providing times and shaded locations at a distance from visitors to the Games for City Cast members to remove their masks for rest and rehydration.
Understanding the burden that postponement of the Games has placed on individual City Cast members originally scheduled to participate in volunteer activities (5 days or more), the TMG will flexibly respond to individual needs. The TMG will also explain in training, etc. that City Cast members will be able to leave earlier than scheduled on days when the weather or their physical condition make it difficult for them to complete their full shift (typically about 5 hours including breaks).
The TMG will explain infection control measures, emergency response including use of AED, and more in training by role scheduled for spring 2021. In 2020, the TMG is also planning to hold online training on support for individuals requiring special care, support such as sign language, and online City Cast gatherings.
March – April 2021
From April 2021
*Please click here for the original Japanese press release.
Inquiries (Assistance in Japanese only)
Operations Section, Planning and Promotion Division