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October 30, 2020
Bureau of Transportation

Robot Concierges Installed
(Installment locations: Shimbashi Station, Shinjuku-nishiguchi Station)

The Bureau of Transportation of the Tokyo Metropolitan Government has introduced interactive-type robot concierges using AI for the convenience of visitors to Tokyo, improving their experience on the Tokyo Metro.
The robot system provides visitors with information on transfer routes and sites around the station using a voice interactive system with a robot and display screen. This new way of providing information services to visitors eliminates the need for direct human contact.

Image of a robot installed

<Toei Asakusa Line Shimbashi Station>


  • Sound effects to express a variety of motions and feelings
  • A compact model that can be installed on a counter

<Toei Oedo Line Shinjuku-nishiguchi Station>


  • Gestures with smooth human-like movements along with a sense of humor
  • Entertaining features including a commemorative photo taking function

Image of screen

1 Date of inauguration

Wednesday, October 14, 2020

2 Operation hours

From 10:00 to 20:00 (including Sat., Sun. & holidays)

3 Installation locations

  • Toei Asakusa Line Shimbashi Station (outside the ticket gate)
  • Toei Oedo Line Shinjuku-nishiguchi Station (B1F concourse)

<Toei Asakusa Line Shimbashi Station>

<Toei Oedo Line Shinjuku-nishiguchi Station>

4 Outline of guidance

  • [Content of guidance]
    Transfer routes, information about station facilities & exits, information about sites around the station, tourist information, discount ticket information
  • [How to use]
    Voice interactive system & touch panel (interactive display)
  • [Languages]
    Japanese, English, Chinese
  • [Display format]
    Guidance and the content of voice interactions with users are shown on the display.
  • [Output function]
    A QR code containing the guidance is shown. Users can scan the code with their Smartphones to review at their convenience.

● This press release is also available in other languages. (日本語English中文한국어)

Inquiries (Japanese only)
Toei Transportation Customer Center
Phone 03-3816-5700 (9:00 - 20:00 Open 7 days a week)

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